SUPPORT

Resources and information for the ClearBlade IoT platform.

ClearBlade offers custom support packages for on-premise and hosted SaaS customers using our ClearBlade IoT platform. Due to the nuances of each specific environment, all SLAs and support details are identified during the contracting and licensing process.

 

In general, the following options are available for on-premise and hosted support:

 

  • Dedicated support resources that are available via ticketing, email and phone
  • Enhanced hours that expands care up to 365x24x7
  • Infrastructure and application support that enables engineering resources
  • Customized update, patch and enhancement support tailored to your specific environment

If you're an existing customer that needs immediate assistance, please contact support@clearblade.com or your assigned account manager.

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ClearBladeTM is the enterprise Internet of Things platform to rapidly engineer and run real-time, scalable Industrial IoT applications.

 

ClearBlade enables companies to build IoT solutions that make streaming data actionable by combining business rules and machine learning with powerful visualizations and integrations to existing business systems.  Built from an enterprise-first perspective, the ClearBlade Platform runs securely in any vendor cloud, on-premise, or in hybrid environments.

CONTACT INFO

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Patent numbers  9038015 | 9274763

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